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Sales & Service Ops

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Generate Quotes, Invoices, POs & Bills

How sales quotes, customer invoices, vendor POs, and bills are produced and approved.

Quotes, invoices, vendor POs, and bills are generated and tracked by Anvil. The principle is “gate at the wire”: anything that goes out to a customer or commits money pauses for an operator's approval; internal steps and low-risk price requests don't.

Sales quotes / estimates — approval required

  1. Anvil drafts the QuickBooks estimate.
  2. It pauses at the quote gate.
  3. An operator approves it (GO) on the dashboard gate (anvil.entrpy.co/gate) or by text.
  4. On GO, the estimate sends to the customer.

Vendor RFQs (price requests) — automatic

Sent automatically, no approval — it's just a price request, no money committed.

Customer invoices — automatic

Sent automatically after the quote was approved — the dollar amount was already approved at the quote gate.

Vendor POs — approval required

  1. Anvil drafts the purchase order.
  2. It pauses at the PO gate.
  3. An operator approves it; on GO, the PO sends to the vendor.

Vendor bills — never sent

Created internally as an accounts-payable mirror of the PO. They are not sent anywhere.

Who approves

Operators approve at the gates (currently Ethan day-to-day, and Andrew). Quotes and POs are not sent by hand from QuickBooks — the gate GO is what sends them.

Needs John: optional — the business “why” behind the gate for the SOP: pricing/markup policy and who is allowed to be a gate approver going forward. The flow itself is ours.

Draft v1 — written from our systems, pending John's review. Edit src/lib/data/docs.ts to change it.